Testimonials

 

Read all of our testimonials and reviews on AllAgents.co.uk

 

Since our old letting agent joined forces with Stuarts Residential we have been impressed by the service provided by Stuart, Lois and the team. It was a turbulent time and matters were handled with patience and care and we are very grateful for that. We are also pleased with the enhanced levels of service that were apparent from day 1.
Paul
23/11/2018
 
During my two years renting through Stuart's residential I have had cause to meet and have dealings with all the team.
On every occasion I have always felt that the team were not only highly professional but showed a genuine interest in my individual needs.
All round an excellent experience.
Thank you Stuart's Residential.
Pete F
09/11/2018
 
I have recently become a tenant in a property that was let through Stuarts Residential, the whole process from arranging the viewing to moving into the property was seamless. The team there were always highly professional, friendly & happy to answer any queries. I would highly recommend them & would definitely use their services again.
Melanie Kelly
02/10/2018
 
We were looking to return to the UK after being 14 years overseas. The team at Stuarts helped us with a smooth transition especially as we had to coordinate things from Miami. Every member of the team were attentive and prompt. Offering solutions and working beyond normal hours to help us.
Thank you Stuart, Lois and Lydia
Gerry
03/09/2018
 
Stuarts Residential Ltd. made the whole renting and moving house process very straightforward and stress-free. The entire team have been really friendly and were on-hand to answer any queries we had. We feel reassured that we are renting from a trustworthy company who will support us throughout our tenancy. Huge thanks to everyone at the company!
OliviaJF
21/08/2018
 
I dealt with Stuart and Lois throughout. They handled all aspects of the 'tenant find' and kept me informed at all times and it all went smoothly. As a landlord, I thoroughly recommend their professional and friendly approach.
Steve
20/08/2018
 
These guys really did go the extra mile and kept me in the loop at all times. The process of renting was smooth and at all times Stuart and Lydia were polite, professional and even laughed at my poor jokes!

My heartfelt thanks to Stuarts Residential for getting me and my children into our new home.
Neil F
06/08/2018
 
We have used Stuart and the team to manage our portfolio, and they have been thoroughly professional and worth every penny.
They are easy to get on with, and easy to get hold of.
We are professional landlords, and wouldn't hesitate to recommend Stuarts Residential as agents to landlords or tenants alike.
John
23/07/2018
 
The service at Stuart's Residential has been excellent; from first contact both Stuart and Lois have been friendly, professional and helpful. There was a problem at the flat and matters were dealt with very efficiently. I am happy to recommend Stuart's Residential to any potential tenant.
Adrian
19/07/2018
 
I highly, highly recommend Stuart and his team for any property management and listing in the Somerset area. What makes it so great, is that I live in Sydney, Australia, so having someone trustworthy is of paramount importance. Stuart has been managing my apartment in Shepton Mallet now for little over 6 years. He is always prompt in replying to emails, he manages the DPS aspect and also sends me photos at regular points through the year, keeping me updated on the condition of the property. He has also made me aware of any potential red flags with monies or tenants taking up the property and has only let the place with people he's deemed trustworthy.
Nick Shepherd
16/07/2018
 
This is only my second time renting a property after buying my first house many years ago.
Everything was well explained throughout the process and the staff were very helpful and quick to respond to any question I had.
Alastair
06/07/2018
 
Very happy with the service we have received. We are happy that our house is being looked after and being supported by Stuart & his team!
Claire franks
04/07/2018
 
We have a few properties with Stuart.. and he manages all aspects . He and Lois are efficient, speedy to deal and act on any problems, and always there to talk to on the phone.
Cromwell
03/07/2018
 
Stuarts Residential have managed the letting of my property for 5 years and have always done so with a thoroughly professional, efficient and friendly approach. I would not hesitate in recommending them to anyone either looking for someone to manage a rental property, or to rent through.
Carol M
01/07/2018
 
Very positive and helpful all the way ,though ,kept me up to date ,and emailed me back with no waiting ,even at weekends and evenings,understood the important dog getting me into a home .friendly and professional
Mackay
25/06/2018
 
Whist dealing with Stuarts Residential, we solely had contact with the lovely Lydia. Only ever dealing with one person meant every time we got in touch she new exactly who we were so no need to repeat ourselves to lots of different members of staff.
Although it took quite a long time to get our property sorted due to unforeseen circumstances, Lydia was constantly keeping us updated and we felt looked after throughout the whole process.
Rod & Rhi
25/06/2018
 
Stuart's Residential Ltd have managed my flat for 3yrs. I have had no issues and would highly recommend Stuart and his Team. The Tenant checks have been reassuring, the regular property checks are documented thoroughly with photos and communications are friendly and helpful. If I had further properties to let out then I would use Stuart Residential.
Len
10/05/2018
 
I found Stuarts Residential prompt and professional at all times, they helped significantly with two separate complicated issues, I would not hesitate to use again or recommend.
A
05/05/2018
 
I have used Stuarts Residential previously for letting my properties and after purchasing a property recently I had no hesitation in contacting them again. Always a fantastic service and they keep you well informed from start to finish, a credit to the industry.
David
01/05/2018
 
Would really recommend Stuart & his team. Worked with them for over 5 years, and always professional, responsive and happy to help. Importantly they will always do what they say they will.
Ben lainton
01/05/2018
 
We have recently rented a property through Stuarts and so far has been excellent service, always on the end of the phone or email and any issues are dealt with promptly, we hope not to have to move in the near future but if we were our first point of call would be with Stuarts before any other letting agent.
Mrswall1
30/04/2018
 
We have found Stuarts Residential in Wells , Somerset to be a first rate service. We have a few properties that Stuart and Lois deal with and we are happy with their attention to detail and prompt action when needed.
Cromwell
19/01/2018
 
Stuarts Residential just completed the letting of my 3 bedroom house in Street. I was very please how they kept me informed as things progressed and offered good advice and help. Fees very reasonable and I would certainly use them again.
James elvin
13/09/2017
 
I have used Stuart's Residential a number of times now for the letting of my properties. On each occasion they have been extremely efficient. Their comprehensive approach to referencing the tenants has ensured that I have had excellent long term tenants.
On the most recent let, they secured four, different prospective tenants which meant I had the opportunity to choose the ones I felt were best for me. Stuart was helpful in this process, providing sound expertise to assist in choosing. Lois' progressed the tenancy and monitored the referencing process closely. She kept me updated at each step of the way. She also made sure I carried out my legal obligations and ensured the relevant paperwork was correct and issued promptly. All in all I can't recommend them highly enough.
Richard
11/09/2017
 
Professional, helpful, efficient and friendly from start to finish. We let our property in Bath through Stuarts and they quickly found us tenants as well as completing the paperwork relating to the let both efficiently and professionally. Although the office is in Wells and the property is in Bath this did not cause any concerns. Thank you!
Peter - Bath
09/09/2017
 
Stuarts Residential have been brilliant dealing with the letting of my One bedroom flat. Due to circumstances I have not been in the area whilst arranging the letting, but communication was always clear and punctual making things easy for me meaning I haven't had to worry. 10/10
M.Hoskins
14/08/2017
 
Stuart's Residential have always been easy to deal with and meticulous in terms of their property management. The staff have a good grasp of the local market and have always sourced good tenants.
S Danning
31/07/2017
 
Very good. Very pleased with the property and service. So far so good. The agent becky i beleive helped a lot.
James maggs
31/05/2017
 
Stuart and his team have been managing a property for us since November 2016. I cannot recommend them too highly. I have always managed it myself until now and it is such a relief to know it is in such capable hands.

Thank you Stuart and all the team
Bunnyhun
23/05/2017
 
We have various rental properties and Anna has always found us tenants very quickly and does a lot of work getting it listed online and showing prospective tenants around. We would definitely recommend Anna and Stuart to anyone looking to rent a property.
SueL
24/04/2017
 
This is the second time we have used Stuarts to rent out our flat. I found them very efficient in finding us a tenant and very helpful. Any queries I had were dealt with promptly, I dealt mostly with Beckie and Lois (although Stuart was very helpful in finding some manuals for me). Hopefully our tenant will be staying for a while but we will be using Stuarts again in the future.
J C
09/04/2017
 
Thank you to both Anna and Beckie for helping me out and finally settling at my new home! Both girls have been ever so helpful and friendly!
Anastasia
07/04/2017
 
We were a very urgent case as we were due to have our baby in a few weeks. Anna was very efficient and despite it being a busy Spring time and some hoops to jump, made sure we had everything which got us through on time.

We are very happy in our new home

Thank you
Suzanna
07/04/2017
 
Very professional and courteous service provided by Lois. Everything was explained with clarity and thoroughness and I felt that this agency took their responsibilities very seriously, both for the landlord and the tenant.
mt
05/04/2017
 
Lois was very helpfull and made everything run smootly. I am very happy in my new flat.
Thank you very much for your help!
B.Cake
07/02/2017
 
We have recently rented a large house through this agency and found Mr Nash totally professional in our dealings with him along with very attentive assistants from the ladies in his office. We will certainly use him again should the need arise and will recommend his firm where we can
Nigel and Angela
12/01/2017
 
Have used Stuart's before and so decided to use again, excellent service both times and would recommend them to anyone that is wanting to rent out their house or become a tenant.
Thank you team for all your help
Max
14/12/2016
 
We have used Stuarts Residential in the past to find a tenant, and once again on this occassion they were very efficient, helpful and knowledgeable and ensured everything went smoothly.
Ellymay
17/11/2016
 
This is the 4th time we have used Stuarts Residential I have always found Anna and Lois, very knowledgeable, organised and very efficient and would definitely recommend to anyone looking for a letting agency
Rose Smoldon
03/11/2016
 
Stuart and his team have always provided a professional and helpful service. They are always contactable and quick to respond.
Eric
26/10/2016
 
Efficient, Professional service.
Friendly and informative, always available for questions or advice.
we will definitely use the talents of Stuarts residential again in the near future.
Smooth and professional Service
20/10/2016
 
Excellent service and good communication leading to a swift and painless move to my perfect rental. Highly recommended for local lets.
Ali.
19/10/2016
 
Excellent service provided to us from Stuarts . As a first time landlord I am very impressed with how helpful and efficient they are. We were able to leave them to sort everything out for us whilst we were away and on our return the property was ready to let. Would definitely recommend them to anyone. Very happy with their work. Thank you.
Angelina
06/10/2016
 
My experience for first time rental Stuart's residential were brilliant & would use again. Anna was very efficient & helpful & nothing was too much trouble, and our little home is lovely
Stuart's residential
29/08/2016
 
We were first introduced to Stuarts residential by flyer. We have had 3 properties rented out with Stuart and find him courteous ,considerate ,and efficient and effective
Harold and Denise
25/08/2016
 
Excellent, personal service. Not a commendation I give lightly, but one based on a comparison with an upmarket agent I use in a different part of the country. I am grateful for the reminders and help that Stuart gives to cope with current regulations and general maintenance of my property, as well as for a careful choice of tenant.
Sue
05/08/2016
 
Stuart Residential Ltd has never let me down, very prompt and efficient service to market, review and advertise my property, both Lois and Stuart have worked well on this property together for me and they found a tenant very quickly, always in constant contact to update you on movements / interest and they are able to match your criteria in assessing a suitable tenant, any queries or questions I had is not a problem for them with their extensive knowledge of lettings, they provided a faultless service, thanks to you both!
Amanda
30/06/2016
 
I am very impressed with standard of service. I could not fault either of the agents. This is my first property rental and they have helped me immensely. They have been very efficient and a joy too work with.
Kaz
17/05/2016
 
Stuart has acted for me on several occasions and I have always found him to be extremely helpful and honest. Nothing is too much trouble for him and he invariable comes up with the answer. I have had no hesitation in recommending him to other landlords
Zara
25/03/2016
 
Both Stuart and Lois have been a pleasure to deal with. I would not hesitate to recommend them to any landlord. Any queries have been immediately answered and the whole process has been well managed throughout.
Linda
22/03/2016
 


 
 
 
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