Client Reviews


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Myself and my partner have been looking for our first rented property for a few months now. Stuarts residential has been so brilliant with us. They were patient whilst we made a decision, they didn’t rush us and were brilliant when we made a decision. They gave us plenty of resources. We virtually viewed the same house twice and they were more than happy for us to look and take our time. Made the whole process stress free and all staff that helped us were so helpful and efficient with responding to emails. I can’t thank the team enough for being so helpful. We really look forward to moving in to our first home!
Tonicha Welch
Excellent service. Very friendly and helpful made the whole process very straightforward.
Would definitely recommend anyone to use Stuart\'s Residential Ltd.
Damian McCaffrey
Everything was perfect, thanks. We are very happy with the house and all the services that you had provided to us.
Vanya Nikolova
Dependable, effective and knowledgeable - Stuarts have managed my properties for years. With the increasing legislative framework surrounding property lettings, it has become really important to find a letting agent that you can trust to give you down to earth and relevant advice. Stuart has always had a highly responsible and efficient service and it good to see from his newsletters that he is supporting his staff progress and obtain their professional certifications to continue the good work.
Rebecca Johnson
Stuart has managed my property for the best part of a decade, whilst ive been overseas. He\'s always been trustworthy and comes back to me. The quality \/ tenure of tenants has always been good too. Highly recommend.
A very professional team providing a reliable and quick service . . . . . . . . . .
Anne Croll
Good service from all at Stuarts Residential. Kept informed thought out the whole process and a tenant fond quickly. Would Recommend
Clive Wyatt
Stuart and crew helped us to find a tenant at a time when we needed to act quickly. They were very effective in all aspects of the find, contract, and move in process. Would definitely use them again, thank you.
Nigel Dawes
I’ve always found Stuart’s to be really helpful and friendly and understanding. Was with them for two and a half years and it was always a positive experience with lovely staff and I was a happy tenant! Thank you all! :)
Superb, efficient and friendly team at Stuarts Residential. They went out of their way to get our quick move sorted in time, even answering to our queries out of office hours! Thanks a lot!
Kimberley Schmassmann
Stuart and his team have been an absolute pleasure to deal with. We quickly found a perfect property for my family to rent and the Stuart's team went out of their way to ensure that we secured it. Information was requested and dealt with quickly and efficiently and any queries were addressed quickly and very professionally.

I wouldn't hesitate to recommend Stuart's residential to any prospective renters or owners looking for an agency to represent them.
Gregory Butler
I have had nothing but positive dealings with Stuart's Redsidential. I always find them to be very responsive and friendly. Nothing is too much trouble and I will continue to both use and recommend them as agents.
I am really pleased with the service that Stuart's provides. Lois is efficient, organised, assertive and knowledgeable. It was very reassuring working with Lois on a problem with the boiler in my flat. Lois arranged for a plumber to visit the property and address the problem within a very small time frame. The outcome was positive and much more economic than previous quotes. This is exactly the service you want from a letting agent.
Adèle Huck
After being let down by our previous agents, Stuarts Residential took over the property. From day one the service has been excellent. I've found the staff very knowledgeable, friendly and efficient. I couldn't recommend them all highly enough.
It was a nice experience, very helpful all the time, quickly and correct , help me to get all my answers.
I have found all staff members to be courteous, polite and efficient at all times. The fees charged are very competitive.
Keith Gill
fantastic communication through out my letting process, nothing is ever a problem or issue, stuart,lydia & lois great team.
thankyou for your help
During my two years renting through Stuart's residential I have had cause to meet and have dealings with all the team.
On every occasion I have always felt that the team were not only highly professional but showed a genuine interest in my individual needs.
All round an excellent experience.
Thank you Stuart's Residential.
Pete F
I have recently become a tenant in a property that was let through Stuarts Residential, the whole process from arranging the viewing to moving into the property was seamless. The team there were always highly professional, friendly & happy to answer any queries. I would highly recommend them & would definitely use their services again.
Melanie Kelly
We were looking to return to the UK after being 14 years overseas. The team at Stuarts helped us with a smooth transition especially as we had to coordinate things from Miami. Every member of the team were attentive and prompt. Offering solutions and working beyond normal hours to help us.
Thank you Stuart, Lois and Lydia
Stuarts Residential Ltd. made the whole renting and moving house process very straightforward and stress-free. The entire team have been really friendly and were on-hand to answer any queries we had. We feel reassured that we are renting from a trustworthy company who will support us throughout our tenancy. Huge thanks to everyone at the company!
I dealt with Stuart and Lois throughout. They handled all aspects of the 'tenant find' and kept me informed at all times and it all went smoothly. As a landlord, I thoroughly recommend their professional and friendly approach.
These guys really did go the extra mile and kept me in the loop at all times. The process of renting was smooth and at all times Stuart and Lydia were polite, professional and even laughed at my poor jokes!

My heartfelt thanks to Stuarts Residential for getting me and my children into our new home.
Neil F
We have used Stuart and the team to manage our portfolio, and they have been thoroughly professional and worth every penny.
They are easy to get on with, and easy to get hold of.
We are professional landlords, and wouldn't hesitate to recommend Stuarts Residential as agents to landlords or tenants alike.
The service at Stuart's Residential has been excellent; from first contact both Stuart and Lois have been friendly, professional and helpful. There was a problem at the flat and matters were dealt with very efficiently. I am happy to recommend Stuart's Residential to any potential tenant.
I highly, highly recommend Stuart and his team for any property management and listing in the Somerset area. What makes it so great, is that I live in Sydney, Australia, so having someone trustworthy is of paramount importance. Stuart has been managing my apartment in Shepton Mallet now for little over 6 years. He is always prompt in replying to emails, he manages the DPS aspect and also sends me photos at regular points through the year, keeping me updated on the condition of the property. He has also made me aware of any potential red flags with monies or tenants taking up the property and has only let the place with people he's deemed trustworthy.
Nick Shepherd
This is only my second time renting a property after buying my first house many years ago.
Everything was well explained throughout the process and the staff were very helpful and quick to respond to any question I had.
Very happy with the service we have received. We are happy that our house is being looked after and being supported by Stuart & his team!
Claire franks
We have a few properties with Stuart.. and he manages all aspects . He and Lois are efficient, speedy to deal and act on any problems, and always there to talk to on the phone.
Stuarts Residential have managed the letting of my property for 5 years and have always done so with a thoroughly professional, efficient and friendly approach. I would not hesitate in recommending them to anyone either looking for someone to manage a rental property, or to rent through.
Carol M
Very positive and helpful all the way ,though ,kept me up to date ,and emailed me back with no waiting ,even at weekends and evenings,understood the important dog getting me into a home .friendly and professional
Whist dealing with Stuarts Residential, we solely had contact with the lovely Lydia. Only ever dealing with one person meant every time we got in touch she new exactly who we were so no need to repeat ourselves to lots of different members of staff.
Although it took quite a long time to get our property sorted due to unforeseen circumstances, Lydia was constantly keeping us updated and we felt looked after throughout the whole process.
Rod & Rhi
Stuart's Residential Ltd have managed my flat for 3yrs. I have had no issues and would highly recommend Stuart and his Team. The Tenant checks have been reassuring, the regular property checks are documented thoroughly with photos and communications are friendly and helpful. If I had further properties to let out then I would use Stuart Residential.
I found Stuarts Residential prompt and professional at all times, they helped significantly with two separate complicated issues, I would not hesitate to use again or recommend.
I have used Stuarts Residential previously for letting my properties and after purchasing a property recently I had no hesitation in contacting them again. Always a fantastic service and they keep you well informed from start to finish, a credit to the industry.
Would really recommend Stuart & his team. Worked with them for over 5 years, and always professional, responsive and happy to help. Importantly they will always do what they say they will.
Ben lainton
We have recently rented a property through Stuarts and so far has been excellent service, always on the end of the phone or email and any issues are dealt with promptly, we hope not to have to move in the near future but if we were our first point of call would be with Stuarts before any other letting agent.
We have found Stuarts Residential in Wells , Somerset to be a first rate service. We have a few properties that Stuart and Lois deal with and we are happy with their attention to detail and prompt action when needed.
Stuarts Residential just completed the letting of my 3 bedroom house in Street. I was very please how they kept me informed as things progressed and offered good advice and help. Fees very reasonable and I would certainly use them again.
James elvin
I have used Stuart's Residential a number of times now for the letting of my properties. On each occasion they have been extremely efficient. Their comprehensive approach to referencing the tenants has ensured that I have had excellent long term tenants.
On the most recent let, they secured four, different prospective tenants which meant I had the opportunity to choose the ones I felt were best for me. Stuart was helpful in this process, providing sound expertise to assist in choosing. Lois' progressed the tenancy and monitored the referencing process closely. She kept me updated at each step of the way. She also made sure I carried out my legal obligations and ensured the relevant paperwork was correct and issued promptly. All in all I can't recommend them highly enough.
Professional, helpful, efficient and friendly from start to finish. We let our property in Bath through Stuarts and they quickly found us tenants as well as completing the paperwork relating to the let both efficiently and professionally. Although the office is in Wells and the property is in Bath this did not cause any concerns. Thank you!
Peter - Bath
Stuarts Residential have been brilliant dealing with the letting of my One bedroom flat. Due to circumstances I have not been in the area whilst arranging the letting, but communication was always clear and punctual making things easy for me meaning I haven't had to worry. 10/10
Stuart's Residential have always been easy to deal with and meticulous in terms of their property management. The staff have a good grasp of the local market and have always sourced good tenants.
S Danning
Very good. Very pleased with the property and service. So far so good. The agent becky i beleive helped a lot.
James maggs
Stuart and his team have been managing a property for us since November 2016. I cannot recommend them too highly. I have always managed it myself until now and it is such a relief to know it is in such capable hands.

Thank you Stuart and all the team
We have various rental properties and Anna has always found us tenants very quickly and does a lot of work getting it listed online and showing prospective tenants around. We would definitely recommend Anna and Stuart to anyone looking to rent a property.
This is the second time we have used Stuarts to rent out our flat. I found them very efficient in finding us a tenant and very helpful. Any queries I had were dealt with promptly, I dealt mostly with Beckie and Lois (although Stuart was very helpful in finding some manuals for me). Hopefully our tenant will be staying for a while but we will be using Stuarts again in the future.
Thank you to both Anna and Beckie for helping me out and finally settling at my new home! Both girls have been ever so helpful and friendly!
We were a very urgent case as we were due to have our baby in a few weeks. Anna was very efficient and despite it being a busy Spring time and some hoops to jump, made sure we had everything which got us through on time.

We are very happy in our new home

Thank you
Very professional and courteous service provided by Lois. Everything was explained with clarity and thoroughness and I felt that this agency took their responsibilities very seriously, both for the landlord and the tenant.

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